The Implementation Process
From the time you sign up for Genius Education until you have all your operations running smoothly, our professional, dedicated staff is there for you every step of the way.
With over 30 years of experience in school management software, we know how you work. Our staff assists not only in implementing our system but also offers advice and suggestions based on our many years in the industry.
Regardless of what software you’ve been using, our team of data conversion experts will make your data conversions simple and efficient. Whether it’s transferring files or completely restructuring your data, we do the legwork so your data is formatted quickly with minimal downtime.
At Genius Education, we know that a computer system is only as good as the people who use it. That’s why our experienced trainers work with you to guide you through the ins and outs of our product and hold your hand as you wade through the depth of our system.
Genius Education was designed with countless customizable options, allowing it to be configured to meet each client’s individual needs and includes hundreds of features, tools, and components, all designed to create a system that’s as flexible as our clients are diverse. When setting up your system, our trainer will meet with your individual users to help you set up the various options and features. We understand that when you invest in software, you’re investing for the future of your organization. It’s why the Genius Education Suite was designed with the flexibility to be modified and customized to meet your needs now and in the future.
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Once you’re up and running with GE, our support team will be here to help you with any questions or even just hold your hand and cheer you on. Your needs are our number one priority. Whether it’s a simple question or a complex challenge, we take the time to understand what you are trying to accomplish and offer the best solution.
When a customer calls for support, they aren’t just a number or a “trouble ticket.” We get to know our clients by name and we understand the needs of their specific organization. Our support staff maintains continual contact with each of our clients, making sure you are using our product to it's fullest and your company is receiving the best return on investment
When it comes to customer service we don’t look for shortcuts or cheap solutions. With custom care representatives located thought out the US, we provide full support from 8 am - 9 pm EST, because we know that even in today’s fast-paced world, nothing beats old-fashioned respect and care.